The reasons could be one of the below:
Your basic inquiry number is getting a lot of calls which can make you miss many potential customers
You want to take office calls at your home number after office hours
You want to stay connected with your customers on the go
You don’t want to miss any call even if the specified number’s mobile is switched off!
…well, there could be many reasons.
Call routing feature forwards calls from one number to another, in case the first is not available for any reason. It enables users to forward any incoming calls to an alternate number.
With our AI powered customer call tracking platform “FreeCallTracking.AI’s” you can seamlessly route / forward / redirect calls to any device across the USA and CANADA. All inbound calls coming from various sources can be forwarded to a given destination number of your choice. You get a pool of resources on demand with our free marketing tracking software.
Call forwarding is one of the most essential features of customer call tracking system; for business it allows a user to forward the incoming calls to any other number in case the primary number is busy, out of coverage area, switched-off or not answering calls.
“Call forwarding service is a boon for businesses as it never lets them miss any call in case of inadequate or insufficient communication on a certain number.”
One of the reasons to take advantage of call forwarding services is the most obvious —there’s no need to pay extra.
Additional advantages of this Free Call Tracking Software’s Call Routing functionality:
Your company’s phone system is one of the primary ways your customers communicate with you. It is an important form of communication for employees also especially if you have remote workers or multiple offices. This feature is very helpful, actually most crucial for businesses.
Call forwarding is an important part of your communications strategy.
Call routing lets you forward your incoming calls to another phone number. For example: You can choose to send calls to your home phone number, mobile phone number, or another employee phone or your office branch location or well, literally anywhere.
Flexibility & mobility are characteristics of successful, modern businesses. The ability to work on the go is vital for progress. With call forwarding, employees are always available whether they’re at the desk or on the move.
Always Available: One of the biggest benefits of call forwarding is that it increases one’s availability. It makes you available all the time on the same number – Office phone calls can be forwarded to an employee’s cell phone and Vice Versa.
Extension Forwarding: If you need to be away from office for an extended period of time, but don’t want to miss any call and need someone else to answer calls for you, we can forward it to any another phone number you designate.
Customer Convenience: Call forwarding increases your presence and makes things convenient for your customers. If you have one office, but business is extended for the whole county, you can set up multiple local numbers to be redirected to the main line.
No Location restrictions – Once office hours are over, you can divert (forward) your business phone number’s calls on your mobile phone and be at customers’ service regardless of the location and time.
Enlarged visibility – For smaller businesses and startups, call forwarding can create the appearance of a large corporation with multiple workers.
Lead Generation > – With call forwarding, you know that none of your callers will be missed. So when every customer gets their call answered, it gets you leads & generates revenue.
Struggling hard to be at customers’ service with huge sales?
Call forwarding is here to save the day!
Call forwarding is the feature that ensures business continuity that eventually leads to a higher customer satisfaction level. Call forwarding helps you tap every opportunity to connect with the customers.
Great customer service is the key to a successful business. Unanswered calls can make a bad first impression to valuable potential customers. Also existing customers will be frustrated if they can’t get timely support.
You don’t want to appear too busy, understaffed, or unwilling to help customers.
With our free call tracking software’s call forwarding feature in place, offsite team members, sales people and executives can easily get calls wherever they may be and keep customer service levels high.
“A strategic call forwarding system leads to sales-acceleration and a higher level of productivity.”
Office – Helps staying constantly in contact with teams & partners and maintaining an optimal level of trust & compliance.
Business – Call forwarding services help keep in touch with clients, make purchases or sales and provide better customer service.